Policies and Conditions
All Marathon embroidery threads have been tested for harmful substances according to Oeko-Tex Standard 100. Marathon embroidery threads are produced in a factory with ISO 9001/QS-900/TL 9001 certification.
100% satisfaction is guaranteed. If for any reason you are not completely satisfied you may return the items, as indicated in our return policy, for a full credit or refund. Customer satisfaction is our #1 priority. Be sure to bookmark this site for future reference!
All prices subject to change without notice. New price lists available by email. All goods will be invoiced at prices ruling on date of shipment. Prices do not include freight, GST, PST, or HST. Prices are quoted FOB Winnipeg. Minimum order $150.00 Canadian before shipping and taxes. Orders below the minimum are subject to an additional $10.00 handling charge plus regular freight charges.
If you have never ordered from Marathon Threads Canada, we ask you to phone us to set up your account. Once you have been set up in our system, you can place your order in one of the following 3 easy ways:
- Email: firstname.lastname@example.org
- Phone: Toll Free 1-877-847-3231; Local 204-694-9116
- Fax: Toll Free 1-877-847-3234; Local 204-694-9118
We encourage you to email your order to us, either in the body of the email or as a Word or Excel attachment. Please visit our online order form page for more information. This is a quick and accurate way to place your order. Our email address is: email@example.com. Please include your daytime phone number in your email as sometimes we have a question relating to your order. Please DO NOT email your credit card information as we do not recommend this over the web as this IS NOT a secure site. Please order using the Item # listed in this catalog or if there is no item #, order your threads, by colour number.
VISA & Mastercard.
We accept Visa, Mastercard and Interac e-Transfer. We can ship your order on a C.O.D. basis for an additional charge or you can also pre-pay for your order by cheque or money order after we calculate your total.
No merchandise may be returned for credit without a prior authorization number. No merchandise, unless defective, will be returned for credit after 30 days from date of invoice. Non-defective products must be returned in new condition, shipping prepaid by you, for a complete refund of the purchase price. Shipping charges are not refundable. A restocking charge may apply. Due to copyright issues we CANNOT ACCEPT RETURNS on opened software or books. Defective software will be replaced. Please note that any shortage or damage must be reported WITHIN 2 BUSINESS DAYS of receipt of order.
Orders are normally shipped within 1 business day (usually on the same day as you place your order) unless we notify you otherwise. Orders will be shipped by Canada Post, FEDEX, DHL, or Greyhound Bus, whichever is least expensive. We will also ship by any other freight company, shipped on buyer's account. Subject to change without notice.
The customer must assure himself or herself, by preliminary testing, that the dye fastness of the thread is suitable for his/her intended use. Our threads are manufactured and quality controlled to the very highest standards possible. However, since we have no control over washing, dry cleaning, and pressing, and since the value of the thread is so disproportional to the value of the material into which it is sewn, we are not responsible for any damage that could occur.