Customer Feedback
We offer 100% money back guarantee on all our products. Our customers tell us they are very pleased with our service and here are some of their comments used with their permission. If you have any questions on any of our products, please do not hesitate to email us anytime and we will get back to you within one business day and usually within several hours.
I have never seen such amazing customer service and on Black Friday (our comment: Nov. 24, 2017) on top of it all! Thanks so much. I am retiring soon and this new hobby will keep me busy. I look so forward to meeting you. I will call for sure before coming I can't wait to visit. Thanks So much again.
– Shelly in Manitoba
I am a returning customer. Purchased a lot of embroidery threads and stabilizers many years ago. I currently run a longarm quilting business. I just used a spool of gold metallic 3005 from my embroidery thread stash (our comment: this was purchased in 2002). It ran like a charm in my longarm machine.
– Heather in Woodstock
Since I started my embroidery business I have chosen Marathon Threads Canada as my supplier for embroidery accessories. I have always experienced an excellent service, and they are always prepared to give you advice on different products. Being as far away as Denmark, Europe, it is also very important that an efficient order handling is a natural thing. And I believe it is second nature to Marathon Threads Canada. Keep up the good work and I will NOT be shopping for thread or backings anywhere else!
– Marie in Denmark
You folks never cease to amaze me--the best products--the best prices--and service!! WOW!! You just simply can't be beat--I have referred many people to you--and I'm always proud to do so. A gazillion thanks!!
– Linda in Ontario
Wow!!! What a quick response to my concern, and thank you for the adjustment. I would also like to take this opportunity to thank you for the excellent friendly service that I have received every time I phone my order to your company. You are all so very pleasant and patient during my phone calls. I look forward to many more years of such great service and products.
– Diana
I use Marathon and love it and the price is right!
– Hilda from England
I have just finished embroidering lace doilies with your 50 weight cotton thread and I just wanted you to know that I am very pleased with the results.
– Julie in British Columbia
As the senior designer/digitizer for Green Bee Designs, I insist on excellence in the end product. I was thrilled to find Marathon Threads. Finally a thread that had consistent quality, a fabulous colour range (in both polyester and rayon), affordable pricing and above all top-notch customer service. Marathon Threads add the finishing touch to all our designs.
– Jackie, Green Bee Designs Inc http://www.gbd.com
I just wanted you to know I just got my first order and I am very happy with the little time it took to get here. Thank you so much for your quick shipment of this order. I will be doing business with you in the future.
– Deanna in Florida
Just a note to say my order arrived yesterday. Everything looks fine and I am pleased it came so fast. Thanks to the lady who took my order, you helped me through the first time ordering and you were very helpful and pleasant.
– Sharon in British Columbia
I just wanted you to know that the pre-wound bobbin threads are unbelievable...Both the one with the casing and the one without work wonderful, plus the amount of stitches is so amazing. Your bobbins save me big bucks and less bobbin changes. They are superb and I could go on and on. Unbelievable, just so amazing.
– Maxine in Alberta
This is a thank you. I placed my order by phone on a Monday and received it the same week on Friday. Very quick service. Busy trying everything, so happy with everything. Thank you.
– Marion in Nova Scotia
I just wanted to thank you for the fast, efficient, helpful and friendly service. I expect I will be placing another order shortly.
– Laura
I received ...my order yesterday and I just wanted to thank all of you so very much. Everything came and the thread is just beautiful. I'm anxious to see the many colors on anything I make. All of the things were packed carefully and I'm very impressed with everything and especially you and the company.
– Ginny in Florida
Amazingly gorgeous!!! I have NEVER seen cottons in such rich colors and the rayons are so 'tasty' looking - like butterscotch and lime pie! Yummmm!
– Marion in Manitoba
I am very happy with all of the threads I have ordered from you. (rayon, cotton, metallic, variegated) I am very impressed. I am also very happy with the quick delivery and response.
– Anne
I use Marathon thread almost all the time. Marathon threads is by far the best.
– Sandra from Wisconsin
I am delighted with the colors of threads you have sent to me. They are just right for the embroidery package I am doing. Working with all of you, from the questions about gift certificates to the selection of thread colors that I was to overwhelmed to select, was a delight. My money (and my advice to others) is on Marathon Threads Canada! Thanks so much again.
– Marianne
I would like to say thank you to the excellent customer service you provided my husband last week. He told me how helpful and friendly you were - I also want to say how pleased I am with the stabilizer which he bought on your suggestion. The price is amazing.
– Pat
Just had to drop a note to let you know that I absolutely love the thread. The difference is night and day. One of the ladies on the net said that she had {X Brand}, switched to your thread and threw away her {X Brand}. I agree with her. I love everything else also, the thread clippers, the spool racks, the Incredible Tape, the backing, everything. I'm just in love!! Best part is I can't get dumped!
– Marie in Manitoba
I received the parcel yesterday...only 5 days after I ordered. I just wanted to say thank you for the fast service and to let you know that I am very pleased with the colours that came in the (starter) kit. I am extremely happy with your service and look forward to doing business with you again.
– Liz in British Columbia
I ordered from you last Friday, and to my pleasant surprise it arrived yesterday, Tuesday. Great service!
– Pat
I got my polyester thread. It's beautiful. It's very shiny - I had to look to make sure it wasn't the rayon kit. It's simply gorgeous. Thanks so much for sending it so quickly.
– Gail in New Brunswick
I wanted to thank you for the order I received two weeks ago. I am sure it was very hectic for everyone since you had just got back from the show. I love all my beautiful thread, thread rack, needles, pre-wound bobbin thread and stabilizer. It was like Christmas opening up the box. I have had a chance to play with the thread and it works beautifully in my Pfaff Smart e300. Thank you for the advice on the needles I am going to be very happy with the selection. Your service and products are excellent and I will be ordering again.
– Debbie R in Ontario
Hello, just unpacked my thread order and am really surprised to receive it so quickly. Very impressed with the quality and also the speedy delivery. Thanks very much!
– Marg J in Sarnia, Ontario
Just wanted to drop a line to let you know that my shipment arrived, and I am very impressed. I also want to say thank you for all the help and information with the order - I will definitely be ordering more (Oh, my poor credit card! LOL). Thank you again.
– Pat D in Armstrong BC